To unlock your Frog, select the “scan code” button on the main map. This will open up a QR code scanner. Place the QR code scanner over the QR code on the front scooter faceplate. Make sure you enable the Frog app to use your camera for the QR code scan feature to properly work.
If it is dark outside, make sure to select the flashlight icon to provide light.
If you have issues scanning the QR code you can select the manual code input button and enter the 5 digit code listed underneath the QR code.
Make sure you have proper 4G, 3G, LTE or wifi coverage.
If the QR code is damaged or the steps above do not work, report any issues here or in-app and try to find another Frog.